Pages

Search This Blog

31 August 2014

Please be Nice to the Waiter

I always think the way to tell if a man is a nice person, is in the way they treat waiters and bar staff. As a waitress of 5 years, I can honestly say nothing makes your day more than a good old friendly customer. Have no doubt, if you're rude, all the staff will know about you and your table, but equally if you're friendly, I will happily sing your praises. As a waitress I've endured my fair amount of crap, from being called 'mentally retarded' for placing three mints on a table of fours bill, to having my bum slapped by a drunken customer or just the classic rude 'you're a waitress and therefore below me' customer who clicks their fingers at you. And please note, no amount of tip will make me like you after you've commented on what I look like or how I do my job. And if you make a rude comment I may be smiling and joking, but on the inside I am screaming. Loudly. So I thought I would write a good old list (we know how much I like lists) on general waitress life. I wanted to write it in a paragraph post, but all my thoughts got jumbled up and I just had to do it in list form. Grab a pen and paper or save this in your book marks and take note my lovely minions. Please.

1) Do not let your children or the children at your table run around the restaurant. It's not a playground. You may be happy to get them off your back whilst the adults natter, but who's going to get the blame when a 4 year old runs into a waitress carrying a tray of drinks?

2) Do not click your fingers. We are not dogs.

3) I will be less offended if you leave no tip than if you leave a 5p/10p. The latter implies you would've tipped more but something was wrong. If something was wrong, mention it.

4) Don't eat your whole meal and then complain about it. We both know nobody's going to ask you to regurgitate it, so tell the waiter/waitress when they do a check back.

5) 'What drinks do you do?' Read the menu, it wasn't printed for the pretty colours.

23 Things All Servers Will Understand

6)If you don't pay for something, or if you do a runner and short change us or we miss something off your bill and you don't fess up, guess who has to pay for that mistake? Yup, the waitress.

7) I know it's part of the job, but if your substitutions are really that complicated, why not choose something you actually like all round? A chicken caesar salad is not a chicken caesar if you take off the chicken, replace it with avocado, take off the anchovies, add gorgonzola, take out the olives, take off the tomato, add tuna and require 'absolutely no dressing whatsoever'.

8) Yes, waiters and waitresses are the face of the restaurant but if your food is taking a very long time, or we're out of something on the menu, or it's cold, there is nothing whatsoever within their power to do anything about it. If you want to go and talk to the terrifying humans who are the chefs, feel free, but please don't scream at the waiting staff over something out of their control.

9) (Unless as a waitress we forgot to send your order off- woops!)

10) Don't walk in at a peak time as a table of 10 and expect to get seated straight away. In fact, if you are a table of 10 or more, book way in advance, that way the waiter can mentally prepare themselves for your table. 

11) Please don't complain about a service charge, unless the service genuinely has been terrible.

12) If your waitress has forgotten something or hasn't done a check back yet, just be patient. You may have only asked for a coke, but a woman on table 8 has a dairy allergy which everyone needs to be aware of and the baby on table 19 just knocked over a glass of water and table 12's food order is going cold on the pass.

12) Never be the customers who walk in at 10:24 when the restaurant closes at 10:30.

13) When asked if you're ready to order, be honest. It doesn't matter if you're not ready, the waitress can go and clean table 14's drinks or take the food order from table 9 who arrived at the same time as you. But please God don't say 'yes' and then spend 10 minutes contemplating whilst the waitress stands there doing nothing.


Despite this being, essentially, a list of complaints about customers. There are some perks to the job. I've made lifelong friends, I make more in tips than in salary most nights and there are so many inside jokes it's hard to count. But most importantly, it's taught me from a very young age, always be lovely to the waiter. 


Ciao for Now! 
X

15 comments:

  1. "but if your food is taking a very long time, or we're out of something on the menu, or it's cold, there is nothing whatsoever within their power to do anything about it. If you want to go and talk to the terrifying humans who are the chefs, feel free, but please don't scream at the waiting staff over something out of their control."

    While being out of something on the menu is not your fault and if the food was cold most of the time in GENERAL it's not your fault, but it can be if you let it sit. It *IS* your fault most of the time if the food takes a long time. You have the power to realize you forgot to put my order into the computer for example or remembering to go get the food or forgetting parts of the food you take out to me for some examples. You do have CONTROL over the following:

    Ask yourself these questions as a server:

    1. WHEN do you put in my order? Do you wait or do you go put it in immediately after taking it? If you are double sat or triple sat, you can still go put in each order into the computer after taking each table’s order. By not doing that can result in a much longer wait and that would be YOUR FAULT.

    2. FORGETTING to put in an order. My husband and I have experienced this for REAL that servers ADMITTED to our faces they have FORGOTTEN TO PUT ORDERS IN. All of them were appetizers, bar drinks, and a cup of soup.

    3. Did you put in the order CORRECTLY into the computer? Have had many times servers ADMITTED to our faces they did not do that correctly. Have had wrong entrées before due to our server putting in the order wrong. Have had wrong bar drinks too due to the server putting in the order wrong.

    4. Did you FORGET ANYTHING I ORDERED such as a SIDE DISH? We have had this happen a number of times as well.

    5. Did you DROP anything I ordered? Luckily, we have not had this happen, but I have seen a server once drop some fries from a plate before and I did have a waiter spill some margarita martini when pouring into a martini glass. In other words, it is possible, not likely, but very possible.

    6. Did you remember to GET my food? We have had a server do that before. Also, we have had a number of servers forget bar drinks.

    7. Did you bring out my food obviously correctly if you bring my food out? Do you realize how many times OUR OWN SERVER brings out DUH mistakes like the side dish is wrong, the entrée is wrong, something obvious is not correct bacon that isn’t covered up isn’t extra, extra crispy when you can clearly notice that it isn’t without touching anything, etc.? Every DUH mistake you bring out is YOUR FAULT I am waiting for what I did order by you wasting my time bringing me the wrong item or wrongly prepared item or forgot something. While we all make mistakes, I would have to say a good 90% of the time, servers NEVER COMPARE THE WRITTEN ORDERS TO THE FOOD, because they are TOO LAZY and DON’T CARE!!

    8. Servers DO wait to put in entrée orders when appetizers, side salads, or cups of soup are ordered. THAT *IS* THE GOD’S TRUTH! Sometimes it’s TOO LONG THEY WAIT! If it’s another server, it still doesn’t make it the kitchen staff’s fault I have the wrong side dish for example since that is something that’s obvious. It’s either my server that didn’t put in my order correctly or this other server that didn’t compare the ticket to the food or that this other server did compare the ticket to the food, but just missed it(HIGHLY UNLIKELY, but possible).

    9. WHEN do you come to GET MY ORDER? That part is covered in #2 below.

    10. WHEN do you DECIDE to LET ME ORDER? That part is covered in #4 below.

    11. WHEN do you decide to DELIVER MY FOOD? That part is covered in #1 below.

    12. Do you, because they are out of something, decide to assume everyone wants the closest thing so you do the ordering for me? That part is covered in #3 below.

    Continued next post:

    ReplyDelete
  2. Continued:
    1. Once, we had a Red Lobster waitress had our 2 entrées on the tray as well as 2 side salads that were for a couple that wasn’t even there when we ordered. Anyway, instead of bypassing their table to hand us ours first since WE DID ORDER FIRST(common sense would tell you that it takes more time to cook food than it does to fix a side salad anyways even if it wasn’t our server that delivered our food, but it was our waitress that delivered our food), she decided to hand them theirs first off the tray. THAT IS SOMETHING THAT IS IN THE SERVER’S CONTROL TO HAND OUT THINGS OFF THE SAME TRAY IN THE ORDER IN WHICH IT WAS ORDERED IN!!

    2. Once, we had a waitress that greeted us which we ordered an appetizer as well as our drinks when greeted. I saw she tucking in chairs at empty tables and pretty much doing everything but coming back to get our entrée order. Well, I found out what happened. She brought out our appetizer and when I asked she said that she wanted to wait to put in our entrée orders. The thing is, that delayed us more by not at least coming to GET our orders. That way, when the appetizer was ready, we wouldn’t have gotten delayed eating our appetizer since we then had to give our entrée orders when we could have given our entrée orders WELL BEFORE THAT and we would have gotten our entrées faster due to that she could have just left to put our entrée orders into the computer after delivering our appetizer instead of taking time to order when our appetizer was sitting in front of us. The point is, SHE delayed our entrées as well as to be able to start eating our appetizer because she could have at least TAKEN our entrée orders and then when our appetizer would have been brought out, could have immediately gone to the computer to put our entrée orders in. What she did was make us wait while our hot appetizer was sitting in front of us, we couldn’t touch it, because we had to order our entrées and could have done that wayyy before that. She also delayed our entrées because we had to spend extra time AFTER our appetizer arrived to give her our entrée orders when we could have done that wayyyy before that.

    3. Once, we had a waitress that assumed that because they were out of raspberry topping for a cheesecake slice when we had ordered dessert that she’d bring us strawberry. Turns out, she knew when she put in the order that the computer had it the manager told us. So she did it on PURPOSE to be so lazy and uncaring as to not come to ask if we wanted the next closest thing. We didn’t, we sent it back, so she had MORE WORK. Also, she didn’t even think about what if someone is allergic to strawberries. I just honestly can’t believe someone would do that. If they are out of something, common sense would be to come to see if the next closest thing is ok. Not everyone wants the next closest thing. So it wasn’t like it was just getting the order wrong by accident or by not verifying the written order with what she was bringing or putting in the order wrong by accident, this was on PURPOSE to be LAZY and to ASSUME. I didn’t know at first that she did that. I thought at first she just was that stupid(or truly just messed up(highly doubt it)) to bring us strawberries on top of a cheesecake when we ordered raspberries.

    4. Your server delays coming to get your order or delays you ordering due to personal conversation. We have had that before as well. Once, we had a waiter that we didn’t know after waiting 15 mins. for a table on Mardi Gras day ask us BEFORE we ORDERED ANYTHING “How’s y’all’s Mardi Gras” “Go to any parades.” See, I don’t mind chit chat with a stranger, but be considerate to do it AFTER we have our orders into the computer so you don’t take up our time.

    Continued next post:

    ReplyDelete
  3. Continued:
    We have also had servers not come to get our order due to playing around. Sometimes taking a long time or a longer time has A LOT to do with the server: My husband and I have had 3 TIMES where servers FORGOT to put food orders into the computer. We also have 6 times servers forget to get bar drinks from the bar. Once a waitress forgot to put in a bar drink into the computer. Two of the 3 times it was an appetizer and the servers ADMITTED doing so. The third time was a cup of bisque which is normally served before a meal just like a side salad is. My husband and I also have had delays due to that the servers delayed putting orders into the computer when they COULD have such as deciding to buss a table first or decide instead of a mini-greet(I’ll be right with you all), one waiter I saw decided to take a party of 6 people’s drink/appetizer orders instead of putting in our food orders into the computer. I can understand if they call you over, but if they don’t, you should be putting that order into the computer not delaying our food. The longer you wait to put in orders, the LONGER WE WAIT!!

    So truly think about that MOST of the time when you wait a LONG TIME for your food or bar drinks even, it could be the server’s fault. 9 times out of 10, your server had *SOMETHING* to do with the delay in most cases! That’s the GOD’S TRUTH! STOP LYING TO THE PUBLIC!

    "7) I know it's part of the job, but if your substitutions are really that complicated, why not choose something you actually like all round? A chicken caesar salad is not a chicken caesar if you take off the chicken, replace it with avocado, take off the anchovies, add gorgonzola, take out the olives, take off the tomato, add tuna and require 'absolutely no dressing whatsoever'."

    Because I want that item, that's why. Because it's *OUR TIP MONEY* paying, so you should do it our way. If you do a wonderful kick ass job, you will get 25%-30%, maybe more even for the extra work, so please stop complaining about it and stop acting controlling. We get to pick out things we are IN THE MOOD FOR. That may mean something extremely complicated. I like pasta, but don't love pasta. I am not going to order that because I don't have to alter it because that's what "YOU" want. I will order that burger or sandwich that has MANY modifications to it such as bacon extra crispy, no pickles and no tomatoes, 2 sides of mayo, 1 side of mustard, 1 side of ranch, and 1 side of bbq sauce. Fries no salt, not overdone. That's what I am in the mood for. They don't make it how I want it. That's not my fault. I don't choose it, because that's not what I am in the mood for and it's MY MONEY. I choose it because I rather eat that than a pasta dish. It's just like I feel about tacos, like yeah I do like tacos, but if I can have a burger instead, I order that. While I do like both dishes, that doesn't mean I shouldn't be able to choose which one I want.

    " 5) 'What drinks do you do?' Read the menu, it wasn't printed for the pretty colours."

    I'd truly LOVE to say that to the servers, because you just don't realize HOW MANY TIMES I have known the menu BETTER than they do and at times it was my FIRST TIME in the restaurant, meaning even if let's say the person was their first day, I had less time with the menu than they did, but those people it wasn't their first day just to say. Most servers are too lazy to read the menu themselves through my personal experiences.

    Continued next post:

    ReplyDelete
  4. Continued:

    "3) I will be less offended if you leave no tip than if you leave a 5p/10p. The latter implies you would've tipped more but something was wrong. If something was wrong, mention it."

    First off, if you tell your server this which I have done this before, it starts a HUGE ARGUMENT because they don't want to hear negative things. Most servers can't accept criticism. Also, some things are just plain COMMON SENSE. For example:

    A good example, me and my husband's waitress got our orders correct. The things she did to lower her tip to 13%(we normally tip for very good service 20%-25%-30%) was that A. When she asked us what we wanted to drink when she greeted us, my husband ordered a certain beer which she asked if he wanted a sample, which that part was nice, but she didn't ask me what *I* wanted. I could have wanted a beer too and I could have wanted a sample too. She just left didn't ask me ANYTHING. So she finally came back with the sample and I ordered a dr. pepper, she didn't come back until around 7-10 mins. later with the beer and the dr. pepper(could have brought that dr. pepper out when she brought the sample to care **ABOUT ALL THE PEOPLE AT THE TABLE, NOT JUST CATER TO ONE PERSON. Also, any non-bar drinks that the server can fix should be brought out before any bar drinks. She could have asked if he wanted some water if she wanted to serve drinks at the same time. The thing is, there's no reason I should have had to suffer for his beer just because he wanted a more time consuming item and the fact that she had other tables as well she was serving like a party of 4 was ready to order so that's why we didn't get the drinks until almost 10 minutes later. Any decent human being would have thought about MY FEELINGS TOO. She didn't even consider maybe I would have liked a beer too, I mean really how dingy and stupid is she? So I should have to TELL HER THIS, WTF??? GET REAL! I didn't tell her anything or report it to the manager.

    Then at the end, we asked for the check, she goes to buss a table picking up dirty glasses when there's no wait for a table even. Now WHY would someone do that? The computer was free of people and it was in the dining area, so she didn't have to do "hands full in, hands full out" to the kitchen. So I am not going to tell the server why she did poorly. If she's that stupid, let her be. She has no feelings or common sense or decency. She didn't act like a customer at all. She only asked if my husband wanted something to drink when greeted, like since WHEN does a server do that? SERIOUSLY.

    You sound very unappreciative by saying you'd rather have nothing. I bet she rathered 13% than nothing and you know it. WHY should I have to explain that we waited a VERY LONG TIME for my a freakin soft drink and how she didn't even consider I could have wanted to try a beer too? I mean really, lots of woman drink beer. She was just that DINGY of an IDIOT. I am not going to help the stupids. That's not happening. WHY should I waste my time on something that's COMMON SENSE? Common sense nobody loves waiting and it's common sense the longer you take to get something to someone it's going to affect your tip if it's in your control for sure. I am not going to spend time explaining this to her and then let's say I would have, she probably would have been mean.

    I have a story of when I did tell a server what they did wrong how they were very defensive and mean, not at ALL apologetic. I never yelled at them or anything like that. I was VERY nice, telling them "thank you" even though they didn't say they were sorry for any of their mistakes.

    Continued next post:

    ReplyDelete
  5. Continued:
    "12) If your waitress has forgotten something "

    Now, forgiveness comes from if you *TRIED* in the first place to REMEMBER what I said by WRITING IT THE FUCK DOWN. I am so sick of servers forgetting things because they don't TRY their best. If you forget something, but you wrote it down and reread it, I will forgive you. If you don't write it down, I am not going to forgive you period. Lazy people I shouldn't have to pay well and don't deserve to get paid well. You want good pay, WORK FOR IT. This accounts for even things that aren't food like boxes, bags, the check, containers for condiments, etc. You don't realize how many times I have had servers forget things like that, because they were TOO LAZY TO WRITE A LIST DOWN. You should write all of those things down and reread them going down the list before you come back to my table so you can make one trip. Also, lots of servers too rush off before you can tell them everything you want, then they complain not to me but probably other co-workers about "you ran me", NO, I didn't run you. You rushed off so I couldn't say everything I wanted.

    Continued next post:

    ReplyDelete
  6. Continued:

    “If something was wrong, mention it.”

    That’s easy to say. Here’s a good example why it’s NOT a good idea to mention it to the server’s face:

    My husband and I had a waitress at Chili’s. She wrote down my order, but SHE brought out my food with the most OBVIOUS things WRONG. I ordered “Grilled Baby Back Ribs with honey bbq sauce on them with substituting the bowl of cinnamon apples that the ribs came with it for extra fries, adding 2 sides of honey bbq sauce, 1 side of ranch, and 1 side of mayo. SHE came out with the BIG BOWL of cinnamon apples on the plate with only my side of ranch as well as NO extra fries and has the audacity to ask me when she brought out our food “So what did you order” when she WROTE IT DOWN. That was just showing how VERY LAZY she was NOT to REREAD the order. Aren’t we PAYING the server to *REREAD THE ORDER AS THEY WROTE IT DOWN TO GET IT AS OBVIOUSLY CORRECT AS FAR AS WHAT IS IN THEIR CONTROL TO NOTICE?*** She probably STUPIDLY threw the paper away.

    The manager told me she put in the order correctly. WHAT GOOD DOES IT DO TO PUT IN THE ORDER CORRECTLY IF THE FOOD IS OBVIOUSLY WRONG? The ticket being correct doesn’t matter if my food is OBVIOUSLY wrong, I STILL have my food OBVIOUS TO THE EYES wrong WITHOUT TOUCHING THE FOOD to notice these mistakes. Bringing it to me like that makes the server look like a complete IDIOT when that BIG BOWL of cinnamon apples was on the plate since she took my order. If another server takes my food to me, that’s an ENTIRELY DIFFERENT situation, but when it’s the SAME SERVER that takes the order there should be some *EFFORT* to make sure my food is taken to the customer correctly as far as OBVIOUS mistakes go by comparing their written order to the food for mistakes that you can see without touching the food. It’s like NO EFFORT on her part to make sure I had EXACTLY what I ordered.

    At about 15 minutes(9:18p.m.,ordered at about 9:02p.m. )waiting for my margarita she asks if I had been brought it, which I told her no, but I couldn’t help myself because of the lack of apologies and just showing she could care less, I told her about all my complaints, because I was really getting SICK of her horrible service without ANY *APOLOGIES.* Which I told her about that I had to ask for utensils TWICE before our food came out. She replied “That’s the hostess’s job” right to my face. I ended up reporting her to corporate and she got fired, most probably for SASSY me back with the “It’s the Hostess’s job” remark. Yes, we STIFFED the waitress, DESERVEDLY SO.

    She could have gone to check on my margarita after the 10 minute mark(9:12p.m.), NOT almost 15 minutes which is what she did. My husband and I were WELL finished our meals even with the mistakes she made by the time my margarita arrived. I NEVER got ONE apology from her, NOT ONE. I had reported this situation to the manager due to the fact that I had waited for a half an hour for. Turns out they were out of shakers that the Presidente’ margarita came in, so there was a mix up. The bartender made my margarita in the wrong glass. The bartender never told the server about the situation nor did she find out about it within a reasonable amount of time, therefore, I ended up getting my margarita from the manager after waiting literally a half an hour for it(9:02p.m.-9:35p.m.) way after me and my husband were done eating. Someone else apparently ended up getting the margarita that was mine. Any good waitress *CHECKS* on *WHERE THE HELL THE DRINKS OR FOOD ARE* in case if the ticket didn't print or maybe the bartender threw away the order or the order got overlooked, either way, if she would have checked it within 10 mins. of ordering it, it wouldn't have taken about a half an hour. When you take an order, you have to CHECK on it, NOT just put it in and not check up on WHERE the hell it is.

    Continued next post:

    ReplyDelete
  7. Continued:
    The waitress NEVER ONCE apologized for all those mistakes. That was one of the RUDEST waitresses I’ve EVER encountered. If she would have said she was sorry at least once even, I probably wouldn’t have been so pissed off. Some servers are really UNCARING and MEAN. She could have apologized, went to check on my margarita sooner, could have compared the written order to the food BEFORE bringing out such obvious mistakes which she would have most likely caught most if not all the mistakes(cinnamon apple bowl she would have caught for sure since that was REALLY OBVIOUS), not had asked me to repeat my order at the time she brought out our food due because she was too lazy to do all of those things to PREVENT these things from getting to our table, could have apologized for utensils, and could have apologized for any of the mistakes should made.

    This story is one of the few times when I lost my cool. I don’t normally do that, but she made me so mad with her lack of apologies, lack of admitting fault, lack of effort, and lack of caring. The not apologizing honestly is what made me lose it.

    This is one where a COMPLETE STIFF is deserved.

    SO WHAT I GOT SERVED? The waitress wasn’t nice, didn’t care, was rude, acted as if something wasn’t her job when it was once we had been greeted, etc.

    Servers aren't "owed" a tip, it's *EARNED* and it also goes by if you are ****NICE*** or not. This waitress was a bitch, so that's what she gets a bitch tip which is NOTHING and got FIRED. The entire point is of this is that I told her what went wrong, she got MAJORLY DEFENSIVE when we had been had our drinks, she should have known and realized at some point it becomes her job that we shouldn’t have to get up to get our own utensils(although I have a times done so, which I shouldn’t have had to do that). I HONESTLY thought she would have said “I’m so sorry” or even “sorry.” I TRULY DID NOT EVER, EVER, EVER EXPECT HER TO SAY “That’s the hostess’s job” at all. My feelings are STILL HURT to this day and this happened in 2005. What a MEAN person she was. She just couldn’t admit what she did wrong. Also, she knew what she did wrong, but either A. Has that mentality for real that it’s the other people’s jobs that she was just that stupid or B. Didn’t want to admit she was wrong no matter what it meant C. Thought by not admitting fault she’d get a good tip.(possibly this one since she wrote “thank you” and drew a smiley face on the check).
    So yeah that really went well(being sarcastic) when I didn’t even get through the first sentence of my complaints which that one wasn’t even a major one, it was minor since we got it solved way before our food came out. It’s better to not confront the server and just tell the manager. Telling the server can make bad things happen whether it’s spit in your food, to them being a bitch, to them overcharging you on purpose(which we had that happen as well a couple of times a least), etc.

    The only time I say what the person did wrong is to a manager or on a survey most of the time unless it’s something I need solved like I have a wrong side dish or my ranch is missing, things like that, but if it’s something that’s common sense like that waitress with the beer sample, sorry, but I don’t have to tell the server what they did wrong. If they are that stupid, let them be. Getting in an argument getting my feelings hurt is not a reason to go out to eat, is it? By me explaining things the waitress at Chili’s did wrong only made things a ZILLION TIMES WORSE, NOT BETTER. I also may not have mentioned anything to her if she would have said she was sorry for each mistake. It hurt and made me pissed SOOOO MUCH MORE that I didn’t get a sorry said to me. This also shows how servers have the power to control how long they wait for a bar drink for example. She should have checked on it A LOT SOONER. Even if another server served it to the wrong table, by her not finding out sooner, it prolonged my wait for my margarita A LOT LONGER than necessary. Servers have to check on things.

    ReplyDelete
  8. I agree with the rest of the things you said like being considerate such as if you aren't ready to order, like I tell my server I am not ready yet. I am not going to waste their time or anyone else's time for that matter.

    I agree with whole heartedly about not eating the whole thing then sending it back. If it was that bad, you would have taking no more than 2 bites and been like "I can't eat this shit."

    I agree with you 100% about if it closes at 10:30, don't come in at 10:15, that's just inconsiderate. Maybe if you were to get a coke at the bar maybe or a beer and that's it, but not to eat a full meal, that's just rude.

    I agree about the kids running around too, although I have no kids of my own.

    "6)If you don't pay for something, or if you do a runner and short change us or we miss something off your bill and you don't fess up, guess who has to pay for that mistake? Yup, the waitress."

    If you forget something on the bill, honestly not all the time. Do you realize lots of servers don't ring up soft drinks or iced tea on PURPOSE? Also, some managers will let their servers do this for regulars.

    Also, I honestly don't think if you forget something on the bill that you'd pay for it, because most likely no one would realize it wasn't ever rung up. Also, if we have to wait to get our bill fixed, you will have nothing. We tip as if that item is on there and tip higher because of the freebie. I'd rather have something than nothing. Now you may say what if the item is just as expensive as the tip is. Well keep your mouth shut and maybe no one will notice it wasn't rung up. Giving us bad service by punishing the customer is just the same as if we were overcharged, which me and my husband have been through a HUGE AMOUNT of overcharges since we met in late 2000. If I have to wait for you to add stuff to my bill because I told you about it, you are going to get stiffed. Look at it from OUR POINT OF VIEW that OUR TIME is PUNISHED. Most of the time, the items aren't more than the tip in general, so you can decide to pay it out of your tip IF you even realize it. We aren't your baby-sitters and we shouldn't have to be held hostage because you forgot to put something on our check. Legally we don't have to tell you anything. YOU have to ring it up correctly. YOU underang the item.

    Once a former co-worker told me he told their waitress that his wife's entrée wasn't on the bill. He told the waitress "Either you can fix it or have a bigger tip." WHICH ONE DO YOU THINK SHE TOOK? THE BIGGER TIP. You don't want to inconvenience your customers. I had a former co-worker that I asked her if she had a coke that wasn't on her check would she tell the server or add it to the tip. She said she'd just pay for it in the tip. It's up to *YOU* to find out and not inconvenience us. If you inconvenience us, we will do the same to you.

    NO ONE in their right mind goes out to eat to have to be held hostage when their bill arrives wrong. It doesn't matter if there is a one cent overcharge or an undercharge, same wait, except that with an overcharge could take some longer if they have to get a manager to take something off, but still.

    I don't tell anyone and just tip higher. As I said before, 9 times out of 10, the server may not even REALIZE they forgot it.

    Continued next post:

    ReplyDelete
  9. Continued:

    You want a good tip, you have to give good service. Good service isn't punishing the customer's time for your mistake. If you have to pay for it, hey, you got more money to pay it with. Don't punish my time for you. Just like you feel you don't want us to take up your time to say we are ready to order when we aren't, we don't want our time taken up unnecessarily. It's a 2-way street. I worked at a donut shop/diner back in 1998-2002 off and on a little over 2yrs worth altogether, which when our register was short after $2 they gave us a little leeway, we had it taken out of our check. Once, somehow could have been a co-worker there, I was short $100, but they somehow found $20 of the dollars through the other shifts that were over, so $80 was taken out of my check. I also had many other times like $24.96 was one I still have the slip to as to that they took out to the cent. My point is, this is with ALL JOBS like this that I had to do it, so should YOU. Yes they at least gave us a leeway unlike you, but still, as I said before, you may not even realize you didn't ring it up or the manager may say not worry about it.

    I wouldn't purposely ever walk out on a check and NEVER have. I am talking about not getting charged for something. As I said before, they do this A LOT in restaurants for soft drinks or iced tea. I had to pay it out of my check, you should too. It's only fair.

    ReplyDelete
  10. "we're out of something on the menu,"

    One thing I will say the only way this one could be your fault is if you dropped the last one on the floor so even though they ordered it, they couldn't get a replacement of the same thing, but otherwise, this one isn't your fault.

    ReplyDelete
  11. "short change us"

    Same goes for servers. We had a waiter once not return our coin change shorted us 31 cents, because he stole, we took the tip we were going to give him and not give it to him as well as made sure I got the 31 cents, then reported the theft to the manager. The bill was $34.69, paid with (2) $20 gift certificates, which he only returned a $5 bill, not $5.31. He could have chose to bring coins on him, go to the bar, ask a manager, gave us 2 quarters, gave us $6, etc. He chose to STEAL. Don't short change us, we won't short change you. It's a 2-way street.

    He had NO RIGHT to TIP HIMSELF part of *OUR* change. Customers tip, NOT their server. He just decided to tip 31 cents without asking. He put the change dish down with a $5 bill and left. My husband and I were looking at each like WTH?? So I went up to him to ask him about it. Instead of going to fix it right away, he served a side salad to someone punishing our time even MORE holding us hostage. He didn't even say "so sorry", just just said he was sorry. Stealing should accompany a SO SORRY with it. To not return a quarter a nickle, and a penny was no mistake. This was VERY INTENTIONAL and that's my point. So I got the change back and made sure he got LITERALLY NOT EVEN A PENNY. Fuck servers that decide to commit crimes. Servers like this are so LAZY and SELFISH. 69 cents of his money he could have forfeited to give us $6 in change instead if he didn't want to get coins at the bar, but NO, his "CENTS" was important to him, wasn't it? Also, what would have been the morally right thing to do is he should have given us 50 cents instead for our trouble and inconvenience if he wanted ANY CHANCE for a tip at all, but no, he remained a SELFISH, ENTITLED asshole, so for that, we left NOTHING. See, if he would have just given us a dollar, we could have left him $2, but he decided to get the 31 cents to the exact amount because he was just so selfish. Now I don't mind if the 1st time around he would have given us our exact amount we were owed, it's that when I had to get him to get it, he didn't give us over the amount as he SHOULD have to make-up for it and also, should have fixed it immediately. He was an asshole. I did report as I said to the manager to tell him he stole. He should have been fired for stealing. That's a CRIME.

    You may argue with me and say by us not mentioning the item isn't on our bill is a crime, but NO, it's the person UNDERRINGING the items that is stealing, even if it was by accident, it's not the person paying for the items. A good example would be the servers not ringing up soft drinks/iced teas to get a higher tip. That's them STEALING from the restaurant. Also, by tipping, by law we don't have to tip in a party of 2, so yeah I am paying for that item in the tip per say majority of the times. Not returning change is stealing. You get your change without having to beg or ask for it everywhere else, why because someone makes tips, they feel they have rights to tip themselves? Customers tip. It's our money at that point unless the customer says to keep it.

    ReplyDelete
  12. " 2) Do not click your fingers. We are not dogs."

    I FULLY 100 BILLION PERCENT AGREE with that. No reasons to be mean or hateful like that. No one is better than anyone else in this world.

    ReplyDelete
  13. "10) Don't walk in at a peak time as a table of 10 and expect to get seated straight away. In fact, if you are a table of 10 or more, book way in advance, that way the waiter can mentally prepare themselves for your table. "

    Some places won't do anything like that. Cheesecake Factory is one. Tried to make reservations for 9 people, was turned down even by the manager. They wouldn't let us do call ahead or anything like that. That restaurant I guess feels they don't need our business they have so many customers.

    ReplyDelete
    Replies
    1. Thank you for your comment(s), however you are speaking from your experience as a customer, whereas I'm speaking as an experienced waitress. I am talking about the restaurant I work in, in the UK, where you can book a table in advance, and you do get charged as the waitress if you miss something off. On one busy night I had a lot of tables and had given one couple a bill, when I went to get food for another table, the couple ran off and I was told by my manager that I had to pay the bill. It may be your phrasing, but it doesn't sound like you have had lots of waiters short changing you etc, whereas I am shortchanged almost weekly. Which adds up. As a waitress who is genuinely nice and does care about her customers, I do expect a level of respect back which a lot of the time I don't get at all. I know in the USA waitress wages are much lower and they're pretty much paid in tips, we don't work like that here,with most people tipping 5-10% if that, but if our service is good, as a waitress who's been running around all night, it is nice to feel the service is appreciated with a tip. But I, as with all my colleagues, would never 'expect' a tip. Thank you for your time as I said, clearly it took a lot of writing (you couldve written your own blog post on it!) haha.

      Delete
    2. WOW!!! Springs1 to save yourself a lot of anger and angst...you could simply stay in? lol

      Delete

Subscribe to my mailing list:

Youtube

Social